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Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How do I initiate a return?

To start a return, you can contact us at odealzshoppingstore@o-dealz.com. Please let us know:

1. Reason for Return
2. Description of the problem 
3. Upload photos or videos to show the product problem (important) 

Your request will be reviewed within 3 business days of receiving your request. We will let you know if your return is accepted. 

Who pays for the shipping fee?

• Free-return Items: If your product qualifies for free return, after your request is processed, we will send you a Shipping Label and address to drop off your package 
• Non Free-return items:  The customer is responsible for the shipping cost

How do I know if my package qualifies for a free return?

Once we receive your request, our team will verify whether or not this is an item that qualifies for free return and we will let you know via email. 

Dropping off your package at the service station

Please refer to the following steps to arrange return shipment:

For free-return qualified items:

1. Download and Print the Free Return label
2. Pack your returned parcel securely and stick the printed Free Return label at the outer packaging
3. Go to a post office/express station to scan your Free Return label and send your parcel

For non free-return qualified items:

1. Please pack the goods with original package to make sure that it won’t be damaged in transit;
2. Check the return address sent to you via email 
3. Mail the goods with a traceable logistics;
4. Send tracking number and logistics information to odealzshoppingstore@o-dealz.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

The following list of items are non-returnable:

• Items on sales
• personalized items

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 20 business days have passed since we’ve approved your return, please contact us at odealzshoppingstore@o-dealz.com.